Privacy Policy for SHH Group

Privacy Policy

Last updated: 02/26/2026

This Privacy Policy describes how SHH Group (“Company,” “we,” “us,” or “our”) collects, uses, processes, stores, shares, and protects personal information obtained through our websites, software platforms, SaaS applications, CRM systems, AI automation services, voice and chatbot technologies, marketing systems, communication tools, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Company Information

SHH Group
304 S. Jones Blvd. Ste. 1915
Las Vegas, NV 89107
United States
Email: [email protected]

2. Scope & Applicability

This Privacy Policy applies to all:

Website visitors

SaaS users

Platform customers

AI chatbot users

AI voice agent users

CRM system users

Marketing automation contacts

Business clients

Enterprise customers

This Policy governs all data collected across web, mobile, API, CRM, AI, automation, voice, messaging, analytics, and platform infrastructure.

3. Information We Collect

A. Information You Provide Directly

We may collect:

Full name

Business name

Email address

Phone number

Physical address

Billing information

Payment data

Account credentials

Uploaded documents and files

Messages, inquiries, and support requests

Booking, scheduling, and appointment data

B. Information Collected Automatically

When you interact with our Services, we automatically collect:

IP address

Browser type and version

Device identifiers

Operating system

Referring URLs

Page views

Session data

Click interactions

Usage patterns

C. Communication & Interaction Data

We may collect:

Email correspondence

SMS messages

Call recordings

Voicemail messages

AI chatbot transcripts

AI voice agent conversations

Support interactions

D. Cookies & Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

Improve user experience

Track analytics and performance

Measure marketing effectiveness

Improve automation workflows

Enhance AI interaction quality

You may manage cookies via your browser settings.

4. How We Use Information

We process personal data to:

Provide, operate, and maintain our Services

Create and manage user accounts

Process payments and transactions

Deliver AI automation services

Operate voice and chatbot platforms

Provide customer support

Send transactional and service communications

Deliver marketing communications (where permitted)

Improve system performance

Optimize workflows and AI systems

Monitor compliance

Detect fraud and abuse

Fulfill legal obligations

5. Legal Basis for Processing (GDPR Compliance)

For individuals located in the European Economic Area (EEA), we rely on the following legal bases:

User consent

Performance of a contract

Compliance with legal obligations

Legitimate business interests

6. AI, Automation & Data Processing Disclosure

SHH Group operates AI-driven systems, including:

AI chatbots

AI voice agents

Workflow automation engines

CRM orchestration systems

AI Data Processing Principles:

AI interactions are processed to provide services, improve workflows, and enhance user experience.

AI systems operate under human-in-the-loop oversight.

AI outputs are assistive, not determinative.

Customer data is never sold or shared for public model training.

AI Output Limitations:

AI-generated responses may contain inaccuracies. Users must independently verify critical information before acting on it.

7. SMS, Voice & Communication Compliance (TCPA, A2P 10DLC, CAN-SPAM)

SMS & Voice Communications

By providing your phone number, you expressly consent to receive:

Transactional messages

Service updates

Appointment reminders

System alerts

Marketing messages (where permitted)

Message frequency varies. Standard carrier message and data rates may apply.

You may opt out at any time by replying STOP.

Email Communications

By providing your email address, you consent to receive:

Transactional emails

Service notices

Marketing communications

You may unsubscribe at any time using the unsubscribe link included in each email.

8. Data Sharing & Disclosure

We may share data with trusted third-party service providers, including:

Payment processors

Cloud hosting providers

CRM platforms

Automation platforms

AI processing services

Communication carriers

Analytics providers

Legal and regulatory authorities when required

We do not sell personal data.

9. Platform & Infrastructure Providers

Our Services may utilize third-party platforms for:

Cloud hosting

Payments

Communications

CRM systems

Automation processing

AI computation

Data analytics

Each provider maintains independent privacy and security obligations.

10. Data Security Measures

We implement enterprise-grade security safeguards, including:

SSL encryption

Firewall protection

Secure cloud hosting

Role-based access control

Data minimization practices

Monitoring and auditing systems

Despite our safeguards, no method of transmission or storage is completely secure.

11. Data Retention & Deletion

We retain personal data only as long as necessary to:

Provide services

Meet legal obligations

Resolve disputes

Enforce agreements

Users may request deletion by contacting [email protected].

12. International Data Transfers

Your information may be transferred to and processed in jurisdictions outside your home country. We apply appropriate safeguards for cross-border data transfers.

13. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Request corrections

Request deletion

Restrict processing

Object to processing

Request data portability

California Residents (CCPA & CPRA)

You have the right to:

Know what personal data we collect

Request deletion

Request disclosure

Opt-out of data sharing

Requests may be submitted to: [email protected]

14. Children’s Privacy (COPPA)

We do not knowingly collect personal data from children under the age of 13. If discovered, such information will be promptly deleted.

15. Data Breach Notification Policy

In the event of a data breach, SHH Group will notify affected individuals and authorities as required by applicable law.

16. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date.

17. Contact Information

For questions or requests related to this Privacy Policy:

SHH Group
304 S. Jones Blvd. Ste. 1915
Las Vegas, NV 89107
Email: [email protected]