Privacy Policy for SHH Group LLC
Privacy Policy
Last updated: 04/26/2026
This Privacy Policy describes how SHH Group LLC (“Company,” “we,” “us,” or “our”) collects, uses, processes, stores, shares, and protects personal information obtained through our websites, software platforms, SaaS applications, CRM systems, AI automation services, voice and chatbot technologies, marketing systems, communication tools, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Company Information
SHH Group LLC
304 S. Jones Blvd. Ste. 1915
Las Vegas, NV 89107
United States
Email: [email protected]
2. Scope & Applicability
This Privacy Policy applies to all:
Website visitors
SaaS users
Platform customers
AI chatbot users
AI voice agent users
CRM system users
Marketing automation contacts
Business clients
Enterprise customers
This Policy governs all data collected across web, mobile, API, CRM, AI, automation, voice, messaging, analytics, and platform infrastructure.
3. Information We Collect
A. Information You Provide Directly
We may collect:
Full name
Business name
Email address
Phone number
Physical address
Billing information
Payment data
Account credentials
Uploaded documents and files
Messages, inquiries, and support requests
Booking, scheduling, and appointment data
B. Information Collected Automatically
When you interact with our Services, we automatically collect:
IP address
Browser type and version
Device identifiers
Operating system
Referring URLs
Page views
Session data
Click interactions
Usage patterns
C. Communication & Interaction Data
We may collect:
Email correspondence
SMS messages
Call recordings
Voicemail messages
AI chatbot transcripts
AI voice agent conversations
Support interactions
D. Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
Improve user experience
Track analytics and performance
Measure marketing effectiveness
Improve automation workflows
Enhance AI interaction quality
You may manage cookies via your browser settings.
4. How We Use Information
We process personal data to:
Provide, operate, and maintain our Services
Create and manage user accounts
Process payments and transactions
Deliver AI automation services
Operate voice and chatbot platforms
Provide customer support
Send transactional and service communications
Deliver marketing communications (where permitted)
Improve system performance
Optimize workflows and AI systems
Monitor compliance
Detect fraud and abuse
Fulfill legal obligations
Mobile Information Sharing Policy
Mobile Information Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, messaging platforms, CRM providers, or technical infrastructure partners, is permitted solely for the purpose of operating and delivering the services requested by the user.
All such subcontractors are required to maintain the confidentiality and security of personal information and are prohibited from using the information for any purpose other than providing support services on behalf of SHH Group LLC.
Mobile phone numbers and SMS consent data will not be sold, rented, or shared with third parties for their own marketing purposes.
Optional Expanded Compliance Version (Recommended)
Many messaging carriers recommend including the following language as well:
SMS Consent Protection
SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.
5. Legal Basis for Processing (GDPR Compliance)
For individuals located in the European Economic Area (EEA), we rely on the following legal bases:
User consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
6. AI, Automation & Data Processing Disclosure
SHH Group LLC operates AI-driven systems, including:
AI chatbots
AI voice agents
Workflow automation engines
CRM orchestration systems
AI Data Processing Principles:
AI interactions are processed to provide services, improve workflows, and enhance user experience.
AI systems operate under human-in-the-loop oversight.
AI outputs are assistive, not determinative.
Customer data is never sold or shared for public model training.
AI Output Limitations:
AI-generated responses may contain inaccuracies. Users must independently verify critical information before acting on it.
7. SMS, Voice & Communication Compliance (TCPA, A2P 10DLC, CAN-SPAM)
SMS Messaging Program
If you provide your phone number through our website forms, landing pages, scheduling tools, or other communication channels and explicitly consent to receive SMS messages, you may receive text messages from SHH Group LLC.
Non-Marketing Messages If you opt in to non-marketing communications, you may receive transactional and service-related messages including appointment reminders, responses to inquiries, service updates, account notifications, and onboarding communications related to your account or services.
Marketing & Promotional Messages If you separately opt in to marketing communications, you may receive promotional messages including special offers, discounts, and information about new products or services from SHH Group LLC.
Message frequency may vary depending on your interaction with our services. Message and data rates may apply depending on your mobile carrier.
You may opt out of receiving SMS messages at any time by replying STOP to any message. You may reply HELP for assistance or contact us directly at [email protected].
SMS consent is not a condition of purchase, and your consent may be withdrawn at any time.
Email Communications
By providing your email address, you consent to receive:
Transactional emails
Service notices
Marketing communications
You may unsubscribe at any time using the unsubscribe link included in each email.
8. Data Sharing & Disclosure
We may share data with trusted third-party service providers, including:
Payment processors
Cloud hosting providers
CRM platforms
Automation platforms
AI processing services
Communication carriers
Analytics providers
Legal and regulatory authorities when required
We do not sell personal data.
9. Platform & Infrastructure Providers
Our Services may utilize third-party platforms for:
Cloud hosting
Payments
Communications
CRM systems
Automation processing
AI computation
Data analytics
Each provider maintains independent privacy and security obligations.
10. Data Security Measures
We implement enterprise-grade security safeguards, including:
SSL encryption
Firewall protection
Secure cloud hosting
Role-based access control
Data minimization practices
Monitoring and auditing systems
Despite our safeguards, no method of transmission or storage is completely secure.
11. Data Retention & Deletion
We retain personal data only as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Users may request deletion by contacting [email protected].
12. International Data Transfers
Your information may be transferred to and processed in jurisdictions outside your home country. We apply appropriate safeguards for cross-border data transfers.
13. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Request corrections
Request deletion
Restrict processing
Object to processing
Request data portability
California Residents (CCPA & CPRA)
You have the right to:
Know what personal data we collect
Request deletion
Request disclosure
Opt-out of data sharing
Requests may be submitted to: [email protected]
14. Children’s Privacy (COPPA)
We do not knowingly collect personal data from children under the age of 13. If discovered, such information will be promptly deleted.
15. Data Breach Notification Policy
In the event of a data breach, SHH Group LLC will notify affected individuals and authorities as required by applicable law.
16. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date.
17. Contact Information
For questions or requests related to this Privacy Policy:
SHH Group LLC
304 S. Jones Blvd. Ste. 1915
Las Vegas, NV 89107
Email: [email protected]